If you’re in need of audio-visual services, you want to make certain that you find the right company to work with. There are many different providers out there that will tell you they can offer you the best audio-visual solutions, but do they really? Before you select your provider, read through the following four ways to identify the best audio-visual service and use these tips as a guide in making your decision.
1. Do They Have the Equipment You Need?
One of the most important ways of identifying a great audio-visual service provider is their list of available equipment. While you can’t expect a provider to have every single piece of equipment in their inventory available to you at all times (they do have other clients, after all), it is reasonable to expect them to have enough available equipment to fulfill your needs. Even if they have to substitute a similar item for what you initially wanted, your provider should always be able to meet your needs.
2. They Have Good Customer Service
No business can thrive without a strong customer service department. If your audio-visual provider’s customer service doesn’t answer your calls or return emails timely, they may not be the partner you need. Other signs of poor customer service include representatives who aren’t able to answer most of your questions or seem disinterested in your needs. While it can be hard to get a feel for customer service before you’re an actual customer, you can read online reviews or ask others who have worked with the provider before.
3. They Have Experience
While you may want to applaud an entrepreneur for starting up their own audio-visual solutions company, you also have to keep in mind that you’re placing some of your own reputation in the hands of your AV partner. If you find that the equipment simply isn’t as quality as you’d like or, worse, that it malfunctions in the middle of your event, it’s going to reflect negatively on you. Before working with an audio-visual service provider, ask them how long they’ve been in business and if they have worked on events similar to yours. You want to make sure they’re up to the task.
4. They’re a Full-Service Company
While finding a provider that can meet all of your audio-visual solutions is great, you should expect them to do more than just rent your equipment. Will the provider come to your venue and set everything up? Will the return to take it down and collect their equipment? Will then provide instructions or walk your people through the proper use of the equipment? You want to make certain your AV service provider is there for you when you have questions, too. You shouldn’t feel panicked the day of your event because you can’t get any of your rented equipment to work.
If you find an audio-visual service provider who meets or exceeds your expectations in these four areas, they’re a good match for your needs. All of the qualities that you are looking for in an audio and video production company can be found at American Audio Visual. The company has offices in Orlando and Tallahassee and has been in the business for over 40 years